SHIPPING & RETURNS

Shipping Policy

We currently ship nationally and to New Zealand

With Australia Post, fees internationally for standard are $10 and express is $15. For New Zealand shipping is $18 standard and $35 express.

Pieces on the website will be shipped within 1-3 business days and Custom Orders will take 2-3 weeks to dispatch.

Repairs

To encourage the care and longevity of our items, we are happy to provide free repairs with each product. If you are Naarm based and have had your item within 6 months, we are happy to offer free repairs on general wear and tear damages. If you are eligible and depending on the fix, please email shopureobsession@gmail.com with details and images to arrange a drop off to our studio.

Return & Exchange Policy

Please keep in mind when purchasing from Pure Obsession all of our pieces are one off and handmade from recycled materials. Each piece varies in fit, pattern and material so please refer to the written details and measurements listed on each garment.

 

Returns are only accepted if an item is deemed faulty. Please email shopureobsession@gmail.com within 7 days of receiving your order. depending on the condition, we will process your return and provide you with a prepaid postage slip for you to print and attach to your parcel. After we have received your item we will process the full refund.

*Please note custom orders cannot be returned unless faulty.

 

We offer exchange or store credit if you have ordered the wrong size or your item doesn’t look as you’d hoped. Please check the images, sizing and measurements before purchase to avoid this.

Email shopureobsession@gmail.com with details and your item will need to be shipped at customers own expense.

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